Terms of Service

1.Definitions

2.Acceptance of Terms

By accessing or using MaintainHub, you confirm that you have read, understood, and agree to these Terms of Service and our Privacy Policy. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

If you do not agree to these terms, you may not use the Platform. Use of the Platform by minors under 16 is not permitted.

3.The Service

MaintainHub provides cloud-based CMMS software for facility management teams, including tools for work order management, preventative maintenance scheduling, inventory tracking, purchase order management, asset management, utility monitoring, and sustainability reporting.

Service availability

We target 99.5% uptime for the Platform, excluding scheduled maintenance windows communicated in advance. Planned maintenance is typically performed during off-peak hours. We publish current status at status.maintainhub.co.

Feature changes

We reserve the right to modify, add, or remove features of the Platform. For paid plans, we will provide at least 30 days' advance notice for material reductions in functionality.

4.Account Registration & Security

To use MaintainHub, you must register an account with accurate information and maintain it in current condition. You are responsible for:

• Keeping your login credentials confidential and not sharing them
• All activity that occurs under your account, including actions by authorized users
• Promptly notifying us of any unauthorized access at security@maintainhub.co
• Ensuring all users added to your account comply with these Terms

We recommend enabling multi-factor authentication (MFA) on all accounts. MaintainHub is not liable for losses arising from compromised credentials where reasonable security practices were not followed.

5.Subscriptions & Billing

Plans and pricing

MaintainHub offers Essential ($25/user/month), Premium ($75/user/month), and Enterprise (custom) plans, billed monthly or annually. Annual plans are invoiced upfront and receive a discount. Current pricing is available at maintainhub.co/pricing.

Free trial

New accounts receive a 14-day free trial with access to Premium features. No credit card is required to start a trial. At the end of the trial period, continued use requires selecting a paid plan.

Billing and renewal

Subscriptions renew automatically at the end of each billing cycle unless canceled before the renewal date. You will be charged the then-current plan rate. We will notify you by email at least 7 days before an annual renewal.

Refunds

Monthly subscriptions are non-refundable. For annual subscriptions, we will issue a pro-rated refund for unused months if cancellation is requested within 30 days of the annual billing date. Enterprise contracts are governed by their individual agreement.

Taxes

Prices are exclusive of applicable taxes. You are responsible for all sales, use, VAT, or similar taxes applicable in your jurisdiction.

Late payments

Accounts with overdue invoices may have access suspended after 14 days' written notice. We reserve the right to charge interest at 1.5% per month on amounts overdue beyond 30 days.

6.Acceptable Use

You agree to use MaintainHub only for lawful purposes and in accordance with these Terms. You must not:

• Use the Platform to store, transmit, or process unlawful content or data
• Attempt to gain unauthorized access to any part of the Platform or its infrastructure
• Introduce malicious code, malware, or disruptive data into the Platform
• Reverse engineer, decompile, or attempt to extract source code from the Platform
• Resell, sublicense, or provide third-party access to the Platform without our written consent
• Use automated means to scrape, extract, or overload the Platform beyond normal usage
• Impersonate another person or organization within the Platform
• Use the Platform in any manner that violates applicable export control laws or sanctions

We reserve the right to suspend or terminate accounts that violate this section without prior notice in cases of material or willful breach.

7.Your Data

Ownership

You retain full ownership of all Customer Data you submit to or generate within MaintainHub. We claim no intellectual property rights over your data.

License to operate

By submitting Customer Data to the Platform, you grant MaintainHub a limited, non-exclusive, royalty-free license to store, process, and display your data solely as necessary to provide the service to you.

We do not sell your data

We do not sell, rent, or license Customer Data to third parties for commercial purposes. Aggregated, anonymized usage data may be used to improve the Platform.

Data export and portability

You may export your Customer Data at any time while your subscription is active, in standard formats (CSV, PDF). Following cancellation or termination, your data remains available for export for 30 days, after which it will be securely deleted.

Data processing

Where applicable under GDPR or similar regulations, we process Customer Data as a data processor on your behalf. A Data Processing Agreement (DPA) is available upon request at privacy@maintainhub.co.

8.Intellectual Property

The MaintainHub Platform, including its software, design, trademarks, logos, and documentation, is owned by Brutus Enterprise Solutions LLC and protected by applicable intellectual property laws. Nothing in these Terms transfers ownership of MaintainHub's intellectual property to you.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform during your active subscription solely for your internal business operations.

If you provide feedback, suggestions, or ideas regarding the Platform, you grant us a perpetual, irrevocable, royalty-free license to use that feedback to improve our products.

9.Third-Party Integrations

MaintainHub supports integrations with third-party services, including but not limited to SMA Solar API, payment processors (Stripe), SSO providers, and building management systems. When you enable a third-party integration:

• You authorize MaintainHub to exchange data with that service on your behalf
• You are subject to that service's own terms of service and privacy policy
• MaintainHub is not responsible for the availability, accuracy, or conduct of third-party services
• You may revoke integration access at any time through your account settings

10.Confidentiality

Each party agrees to keep the other's confidential information strictly confidential and not to disclose it to third parties without prior written consent. "Confidential information" includes Customer Data, pricing terms, API credentials, business processes, and technical details.

Obligations of confidentiality do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party; (c) is independently developed; or (d) must be disclosed by law or court order.

11.Disclaimers

MaintainHub does not provide professional engineering, safety, regulatory compliance, or facility management advice. Decisions based on data from the Platform remain the sole responsibility of the Customer.

12.Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MAINTAINHUB'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO MAINTAINHUB IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL MAINTAINHUB BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain damages. In such cases, our liability is limited to the maximum extent permitted by law.

13.Indemnification

You agree to indemnify, defend, and hold harmless MaintainHub and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Platform in violation of these Terms
• Your Customer Data and any claims that it infringes a third party's rights
• Your violation of any applicable law or regulation
• Your use of third-party integrations and any consents required for such use

14.Term & Termination

Term

These Terms remain in effect for as long as you hold an active MaintainHub account or subscription.

Cancellation by you

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing cycle. You will retain access until that date.

Termination by us

We may suspend or terminate your account with 30 days' notice for convenience, or immediately in cases of material breach, non-payment, or illegal use.

Effect of termination

Upon termination: access to the Platform ceases; Customer Data remains available for export for 30 days; after 30 days, data will be permanently deleted; any outstanding payment obligations survive termination.

15.Governing Law & Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising under these Terms shall first be subject to good-faith negotiation between the parties. If unresolved, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association in Delaware.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information.

16.Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice via email to the account administrator and an in-app notification. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

If you do not agree to revised Terms, you may cancel your subscription before the effective date without penalty.

17.Contact

For questions about these Terms, billing disputes, or to request a Data Processing Agreement, contact us: